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Customers can track the shipping progress of their Orders by using the unique tracking reference number supplied to the Customer when shipment is confirmed by e-mail.
The Seller is strongly committed to completing each Order in the most efficient and seamless way. Nonetheless, any estimated delivery time indicated in the Order summary should be used as a guideline only. The estimated delivery time starts from the date of dispatch.
The Seller cannot be held liable for any delay in delivery that is not due to its negligence, including but not limited to force majeure, customs clearance processes, strikes, natural disasters, any other fact pertaining to the supply of courier services or any other circumstance outside of the control of the Seller.
Customers should plan to be available to receive the Products without any undue delay.
In the event of a first unsuccessful delivery attempt, the Courier will notify the Customer to rearrange delivery. If all delivery attempts have failed, the courier will return the package to the Seller. In this case, Customers are invited to contact the Seller immediately for further instructions by email or by filling out the contact form on the Contact us page.